Refund Policy

Electrical1 sells only subscriptions — Watt, Volt, and Megawatt. We do not sell credit packs or audit add-ons. There is therefore no “unused balance” to refund; billing is for monthly or yearly access.

New customers may request a full refund of the first monthly charge within 14 days of the first payment if the Service did not perform as advertised. Email support@electrical1pro.com with subject “Refund” and a brief description.

Yearly subscriptions may be cancelled at any time from the Customer Portal. If you cancel within 14 days of first payment we refund the full amount. After 14 days, we refund the unused full months on a pro-rata basis at the equivalent monthly rate (not the discounted yearly rate).

• Charges for completed audits where the Service performed normally;
• Subscription periods already used;
• Charges incurred more than 14 days ago on a monthly plan that was not cancelled;
• Fees you paid to third parties (registered electricians, energy suppliers).

1. Open billing dashboard.
2. Click Open Customer Portal.
3. Choose Cancel plan. The change takes effect at the end of the current period.

Please contact us before filing a chargeback or dispute. We will respond to your refund request within three business days. Disputed chargebacks may result in account suspension while we investigate, and we may share invoices, audit logs, and the acknowledgements you accepted at sign-up with the processor.

• Stripe (card): dispute via your card issuer within 120 days of the charge. Statement descriptor: ELECTRICAL1 AUDIT.
• PayPal: open a case in the PayPal Resolution Center within 180 days. Statement descriptor: ELECTRICAL1*AUDIT.
• Creem (Merchant of Record): Creem handles dispute intake under its own merchant agreement; contact Creem support within 60 days. Statement descriptor: CREEM*ELECTRICAL1.

ELECTRICAL ONE LTD, 9 Meadow Close, Sutton, SM1 3LP. Refunds team: support@electrical1pro.com.